SLA & Service Availability
In plain terms: RunBridgeAI guarantees that our core API service will be available at least 99.9% of each calendar month. If we fall short, you may submit a claim.
Availability Commitment
RunBridgeAI targets a monthly uptime of 99.9% for our core API gateway — equivalent to no more than approximately 43 minutes of unplanned downtime per month.
How uptime is calculated:
Monthly Uptime = (Total minutes in month − Downtime minutes) ÷ Total minutes in month × 100%
"Downtime" is defined as the API gateway being unable to respond to valid requests for 5 or more consecutive minutes, due to causes within RunBridgeAI's control.
What You Can Expect
- Live status visibility: Core service status is published at status.runbridge.ai.
What We Do Not Guarantee
Service disruptions attributable to upstream model providers, third-party network conditions, account-level enforcement actions, or force majeure events are excluded from downtime calculations and do not constitute a breach of this SLA.
How to Submit an SLA Claim
- Within 15 calendar days of the incident, email us at product@runbridge.ai
- Use the subject line:
[SLA Credit Request] YYYY-MM-DD - Include: your account email, the affected time window, and the model or endpoint involved
We will respond within 1 business day.
Support Channels
Last updated: June 2, 2026